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Government – ShenZhen Immigration
| Background: |
Lo Wu Immigration Control Point is a major cross border point for passengers between Mainland China and Hong Kong Special Administrative Region. It operates 24-hours daily. During peak hours, holidays and weekends, the waiting time for entries and exits through Lo Wu is shorter than the other three control points because it has the largest visitors' handling capacity. Of all passenger departures (including non-residents) from Hong Kong for mainland China , 90% go through the land border control points of Lo Wu, Lok Ma Chau, Man Kam To and Sha Tau Kok, with Lo Wu accounting for 85% of total departures. Lo Wu is the most popular border crossing for people traveling to mainland China because most people take the KCR East Rail, which is more convenient compared to other means of transport. By passing through Lo Wu, one can reach the busiest commercial zone of Shenzhen in the shortest period of time. |
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| Challenge: |
The immigration control point is facing the challenge of dealing the significantly increasing number of travelers with travel documents. It has to require integrated systems to avoid long queues at the borders, and increase security levels to prevent illegal immigration, terrorist threats, and to ensure national security. |
| Solution: |
The Self-serve Customer Clearance System |
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Function and Architecture |
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The self-serve kiosk requires the passengers to apply first and enroll their facial data, fingerprints and corresponding information into the database. |
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When passing through the custom, the passenger will first put the identification card on the card reader; the passenger's identity is then recorded.
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Passenger then places the thumb on the fingerprint scanner for verification against the fingerprint data. Then he/she will look at the camera face recognition, the system will compare the real-time facial data to stored facial data. If all data match, gate automatically opens for pass through.
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High speed: the whole process takes only an average of 8 seconds. |
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| Result: |
Titanium's self-serve customer clearance system is integrated the biometric verification and identification with the fully security solution, which supports the border officers in the efforts to identify fraud and threats. As of Sep 2005, the number of enrolled users amounted over 350,000. The recognition rates of fingerprint and face recognition are 99.4% and 96.1% respectively, while the average time required is around 10 seconds. From June to Sep 2005 (around 100 days), the 6 auto-clearance channels recorded around 3,000,000 transactions.
'Titanium's self-serve customer clearance system is a perfect security system for the efficient and reliable custom management. The system not only has outstanding performance but also is satisfactory.' IT manager said.
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